Privacy Policy
Privacy Policy
Last updated: July 12, 2025
This Privacy Policy describes how Victoria Di Milano (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from victoriadimilano.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services").
For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law (such as notifying you if significant changes are made).
How We Collect and Use Your Personal Information
To provide the Services, we collect personal information about you from a variety of sources. The information that we collect and use depends on how you interact with us.
In addition to the specific uses set out below, we may use information we collect about you to:
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communicate with you
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provide and improve the Services
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comply with applicable legal obligations
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enforce our Terms & Conditions
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protect or defend the Services, our rights, and the rights of our users.
What Personal Information We Collect
Information We Collect Directly from You
This may include:
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Contact details: name, address, phone number, and email
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Order information: billing and shipping details, payment confirmation, email address, and phone number
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Account information: username, password, and other login credentials
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Customer support information: information you include when communicating with us
Information We Collect Automatically
We may collect data about your interaction with the Site through cookies and tracking technologies. This may include:
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device and browser information
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IP address and geolocation data
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usage data such as pages visited, clicks, and time spent on the Site
Information from Third Parties
We may receive personal information about you from:
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Payment processors, who handle your payment details securely
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Analytics and advertising partners, to improve our Site and show you relevant offers
How We Use Your Personal Information
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To provide products and services: process orders, arrange shipping, handle returns, and manage accounts
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For marketing and advertising: send promotional offers and personalise your shopping experience (you may opt out at any time)
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For security and fraud prevention: detect and prevent fraudulent or malicious activity
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For customer support and service improvement: respond to enquiries and enhance your experience
Cookies
Like many websites, we use Cookies to operate and improve our Site. Cookies help us remember your preferences, run analytics, and provide personalised advertising.
You can manage cookies through your browser settings. Please note that disabling cookies may impact certain features of our Site.
How We Share Your Personal Information
We may disclose your information to:
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Vendors and service providers (IT, shipping, payment processing, analytics, etc.)
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Business and marketing partners (to deliver relevant promotions and offers)
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Legal authorities (when required by law or to protect our rights)
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Corporate affiliates (if applicable)
We do not sell your personal information.
Children’s Data
Our Services are not directed to children under 16. We do not knowingly collect data from children. If you believe we have done so, please contact us so we can delete the data.
Security and Retention
We use appropriate safeguards to protect your information, but no system is 100% secure. We retain personal information only as long as necessary to:
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fulfil orders and provide services
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comply with legal obligations
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resolve disputes
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enforce agreements
Your Rights (UK & EEA Customers)
Under the UK GDPR and Data Protection Act 2018, you may have the following rights:
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Access: request a copy of the personal data we hold about you
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Rectification: request correction of inaccurate data
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Erasure: request deletion of your data ("right to be forgotten")
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Portability: request a copy of your data in a machine-readable format
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Restriction of processing: ask us to limit how we use your data
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Objection: opt out of marketing or certain processing activities
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Withdraw consent: where we rely on your consent, you may withdraw it at any time
To exercise these rights, contact us at support@victoriadimilano.com.
International Data Transfers
If we transfer your data outside the UK/EEA, we will use safeguards such as Standard Contractual Clauses or rely on adequacy decisions to ensure your information is protected.
Contact
If you have questions about this Privacy Policy or would like to exercise your rights, please contact us:
For the purpose of applicable data protection laws, Victoria Di Milano is the data controller of your personal information.